Policies And Processes

Policies And Processes

Policies And

Processes

Welcome To

Welcome To

Hibiscus Schools !!

Hibiscus Schools !!

At Hibiscus Schools, we provide a safe, supportive, and stimulating environment where children grow academically, socially, and spiritually. Guided by our values of Godliness, Excellence, Honour, Boldness, and Diligence, we partner with parents to raise children with strong character and exceptional ability.

At Hibiscus Schools, we provide a safe, supportive, and stimulating environment where children grow academically, socially, and spiritually. Guided by our values of Godliness, Excellence, Honour, Boldness, and Diligence, we partner with parents to raise children with strong character and exceptional ability.

Application & Admission Policy

Application & Admission Policy

  1. General Admission Information

  1. General Admission Information

Enrollment is open to all prospective students and is conducted on a first-come, first-served basis throughout the year.

  • Creche (3 months – 1 year)

  • Playgroup (1 – 2 years)

  • After-School Service (2 - 5 years)

B. Application Process

B. Application Process

The application process is completed online and requires the following steps:


  • Application Form: The official application form must be filled out completely.

  • Required Documents: The necessary supporting documents must be uploaded during the application process. (Passport photographs of child & parents, Birth certificate, Immunisation record)

  • Application Fee: A non-refundable application fee of ₦ 10,000 must be paid at the time of registration.


Upon successful submission of the application and payment of the fee, an acknowledgment email will be sent to the contact email provided.

C. Interview and Admission Decision

C. Interview and Admission Decision

After receiving the application, the school will schedule an interview with both the prospective pupil and their parents. Following the interview, a letter of admission will be sent to successful candidates. The following documents will be required upon admission; 


  • Medical report 

  • Recommendation letter.

D. Class Capacity and Waiting List

D. Class Capacity and Waiting List

Admission is contingent upon the availability of a place in the requested class. A pupil will only be admitted if the standard class size has not yet been met.


If the standard number of students in a class has been reached, the applicant will be placed on a waiting list and will be contacted as soon as a place becomes available.

Pick Up Policy

Pick Up Policy

Our childcare service is available Monday through Friday from 7:00 a.m. to 5:00 p.m., with a 30-minute grace period for pickup. For our Preschoolers, the service is available Monday through Friday from 7:00 a.m. to 2:00 p.m. prompt. 

To ensure the safety and security of all children in our care, we have established the following pick-up procedures:

A. Authorized Pick-Up Contacts

A. Authorized Pick-Up Contacts

Children may only be released to individuals listed as authorized pick-up contacts on the child’s enrollment form.


  • These individuals must present valid identification upon request.

B. Alternate Pick-Up Arrangements

B. Alternate Pick-Up Arrangements

If someone not listed as an authorized contact will be picking up your child, the following steps must be completed in advance:


  • Send an email at the latest an hour to the center with:

    • The full name of the individual

    • A clear photo of the person

    • The date of the scheduled pick-up


  • Follow up with a phone call to confirm receipt and approval of the request.

C. Unauthorized Pick-Up

C. Unauthorized Pick-Up

We will not release any child to an individual who has not been properly authorized through the steps above.

  • This policy is strictly enforced to protect your child and maintain a secure environment.


We appreciate your cooperation in helping us maintain a safe and organized childcare experience for all families.

Late Pick Up Policy

Late Pick Up Policy

To maintain a smooth and respectful childcare environment, we ask all families to adhere strictly to their scheduled pick-up times. Please review the following guidelines regarding late pick-up:

A. Late Pick-Up Fee

A. Late Pick-Up Fee

  • A fee of ₦2,000 per child will be charged for any late pick-up that occurs beyond the scheduled time without prior authorization.

  • This fee must be paid within 24 hours of the occurrence.

B. Unforeseen Delays

B. Unforeseen Delays

  • We understand that unexpected situations such as traffic or work emergencies may arise.


  • In such cases, please ensure that one of your authorized pick-up contacts is available to collect your child on time.

C. No Substitutions

C. No Substitutions

  • Early drop-off cannot be used to offset or excuse a late pick-up.

  • All pick-up times must be honored as scheduled.


We kindly ask that you honor the agreed pick-up time, as it allows us to complete important end-of-day routines such as snack time, winding down, tidying up, and preparing the children for departure.


We appreciate your understanding and cooperation in helping us maintain a nurturing and well-organized environment.

Medical Policy

Medical Policy

The health and safety of every child in our care is of utmost importance. This policy outlines our approach to managing illness, injuries, and immunizations to ensure a safe and supportive environment for all children.

A. Illness & Contagious Conditions

A. Illness & Contagious Conditions

If your child shows any signs of illness—such as cough, cold, fever, skin infections, or rashes—we kindly request that you keep them at home until the exact nature of the illness is determined.


  • Many childhood illnesses, particularly viral infections, are most contagious before symptoms appear. While we take every precaution to minimize exposure, some situations may be beyond our control.

  • As part of our routine checks daily, your child’s body temperature will be checked (using a thermometer) and the temperature has to be within the normal body temperature range (36.4०C - 37.2०C) before they are allowed into the  facility.


If we observe any signs of illness during care, we will take immediate steps to isolate the child and prevent further exposure. You will be notified promptly.

B. Minor Injuries

B. Minor Injuries

  • We strive to maintain a safe play environment, but minor injuries such as scratches or scrapes may occur as part of normal developmental play.


  • These incidents will be kept to a minimum, and we will provide:

    • Full disclosure of the circumstances

    • A completed injury report for your review and signature

C. Immunizations & Medication

C. Immunizations & Medication

  • We will not be taking a child into school or creche on a day that is their immunisation appointment. This is to ensure that they get enough parental care and attention and also to manage adverse reactions following immunisation.

  • If your child requires medication (e.g., for mild fever post-vaccination), please provide:

    • Clear written instructions on dosage and frequency

    • Any necessary medications, labeled and handed directly to the designated Caregiver

D.  Our Commitment

D.  Our Commitment

  • We are committed to maintaining a healthy and secure environment.

  • Your cooperation in following these guidelines helps us protect all children and staff at the center.

Feeding & Grooming Policy

Feeding & Grooming Policy

To ensure the health, safety, and comfort of all children in our care, we kindly ask parents and guardians to adhere to the following feeding and grooming guidelines:

Feeding Guidelines:

A. Freshly Prepared Meals

A. Freshly Prepared Meals

All food and formula brought to the Crèche/school must be freshly made each day.


  • We do not accept previously prepared or expired meals.

B. Sterilized Feeding Utensils

B. Sterilized Feeding Utensils

  • All feeding bottles, spoons, and containers must be adequately sterilized at home before being brought in.

  • The Crèche does not provide sterilization services for feeding utensils.

C. Exclusive Breastfeeding Support

C. Exclusive Breastfeeding Support

  • We encourage exclusive breastfeeding for as long as possible.

  • Expressed milk should be preserved appropriately and labelled.

  • Breastfeeding mothers may visit the Daycare every 2 to 3 hours to nurse their babies.

  • Breastfeeding is permitted only in the designated feeding room or other approved areas.

  • To maintain routine and minimize disruption, mothers are expected to leave promptly after breastfeeding.

D. Food Drop-Off Protocol

D. Food Drop-Off Protocol

  • Children must arrive with all food items required for the day.

  • For security reasons, food will only be accepted from:

    • The child’s parents

    • A pre-approved adult

  • In exceptional cases, a signed authorization letter from the parent is required, along with:

    • A prior phone call or email notifying the Daycare of the arrangement

Grooming & Supplies:

A. Daily Supplies

A. Daily Supplies


  • Please provide all necessary items for your child’s care, including:

    • Diapers

    • Feeding bottles

    • Change of clothes

Supplies should be packed in a bag labeled with your child’s name for easy identification.

B. Lost Items

B. Lost Items

  • If any of your child’s belongings are missing, please report immediately to the Caregivers.

  • We strongly encourage labeling all items to prevent loss or mix-ups.

C. Personal Appearance

C. Personal Appearance

  • Children should arrive neat, tidy, and well-groomed, dressed in smart and comfortable clothing.

  • For girls:

    • Only studded or small loop earrings are permitted.

    • Necklaces, bangles, bracelets, or expensive jewelry are not allowed.

    • The Crèche will not be held responsible for the loss of any such items.

    • No long hair extensions or beads are allowed on hair. Hairdos must be kept simple and preferably woven to the back.


We appreciate your cooperation in helping us maintain a clean, safe, and nurturing environment for all children.

Complaint And Feedback Policy

Complaint And Feedback

Policy

We are committed to providing a safe, nurturing, and responsive environment for your child. Your feedback is essential to helping us maintain high standards of care and professionalism. Please follow the steps below to share any concerns, complaints, or suggestions:

Step-by-Step Feedback Process

Step-by-Step Feedback Process

Initial Contact – Admin Manager

Initial Contact – Admin Manager

  • All complaints or suggestions regarding your child’s care or the conduct of any staff member should first be directed to the Admin Manager.

  • The Manager will listen attentively and take appropriate steps to address your concerns.

Escalation – Head of School/ Director 

Escalation – Head of School/ Director 

  • If you feel your concern requires further attention, or if the issue persists, please escalate it to the Head of School/ Director.

  • They will work with you and the relevant team members to ensure a satisfactory resolution.

Our Commitment

Our Commitment

  • All complaints and suggestions will be treated with confidentiality, respect, and urgency.

  • We value your input and are dedicated to continuous improvement in the care we provide.

  • Constructive feedback helps us grow and better serve your child and family.

Professional Conduct Policy

Professional Conduct Policy

At our school, we believe that a culture of mutual respect is essential to fostering a positive and productive environment for children, families, and staff. This policy outlines our commitment to professionalism and the expectations for respectful interactions between staff and parents.

A. Staff Commitment

A. Staff Commitment

  • Our staff members are dedicated to conducting themselves with professionalism, integrity, and compassion.

  • We pledge to treat all parents and guardians with the highest level of respect, fairness, and courtesy in every interaction.

  • We strive to maintain open, honest, and supportive communication to ensure the best outcomes for your child.

B. Parent Expectations

B. Parent Expectations

  • We kindly request that parents and guardians extend the same level of respect and fairness to our staff.

  • All members of our team have the right to be addressed courteously and respectfully, regardless of the situation.

  • Disrespectful, aggressive, or inappropriate behavior toward staff will not be tolerated and may result in restricted access to the facility or further action.

C. Our Shared Goal

C. Our Shared Goal

  • All complaints and suggestions will be treated with confidentiality, respect, and urgency.

  • We value your input and are dedicated to continuous improvement in the care we provide.

  • Constructive feedback helps us grow and better serve your child and family.


We appreciate your cooperation in upholding this policy and helping us maintain a harmonious and professional daycare community.

Ready to Begin

Your Child’s Journey of Excellence?

At Hibiscus Schools, we believe it’s never too early to nurture Godly character and academic excellence. Our programs inspire curiosity, instill values, and build skills that empower children to stand out with confidence and courage.

Apply for Admission

Explore Programs

Hibiscus Schools

Every moment in your child’s early years is an opportunity to nurture excellence, Godly character, and lifelong skills.

© 2025 Hibiscus. All rights reserved.

Ready to Begin

Your Child’s Journey of Excellence?

At Hibiscus Schools, we believe it’s never too early to nurture Godly character and academic excellence. Our programs inspire curiosity, instill values, and build skills that empower children to stand out with confidence and courage.

Hibiscus Schools

Every moment in your child’s early years is an opportunity to nurture excellence, Godly character, and lifelong skills.

© 2025 Hibiscus. All rights reserved.

Ready to Begin

Your Child’s Journey of Excellence?

At Hibiscus Schools, we believe it’s never too early to nurture Godly character and academic excellence. Our programs inspire curiosity, instill values, and build skills that empower children to stand out with confidence and courage.

Hibiscus Schools

Every moment in your child’s early years is an opportunity to nurture excellence, Godly character, and lifelong skills.

© 2025 Hibiscus. All rights reserved.

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